Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and UNWRITTEN Agency ("Company," "we," "us," or "our") concerning your access to and use of our website and services.

By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

Services

UNWRITTEN Agency provides digital marketing services including, but not limited to:

• Branding and identity design
• Web design and development
• Social media management and content creation
• Digital advertising and paid media
• Marketing consulting and strategy
• Search engine optimization (SEO)

Specific services, deliverables, timelines, and fees will be outlined in a separate service agreement or statement of work.

Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Transmit any malicious code, viruses, or harmful content
• Collect or harvest personal information from other users
• Use automated systems to access the website without permission
• Interfere with or disrupt the website's functionality

Intellectual Property

Our Content

All content on this website, including text, graphics, logos, images, videos, and software, is the property of UNWRITTEN Agency or its content suppliers and is protected by intellectual property laws.

Client Work

Ownership of work product created for clients will be governed by the terms of your specific service agreement. Unless otherwise agreed in writing, final deliverables become the property of the client upon full payment.

Client Responsibilities

When engaging our services, clients agree to:

• Provide accurate and complete information as requested
• Respond to communications in a timely manner
• Provide necessary access to accounts, platforms, and assets
• Review and approve deliverables within agreed timeframes
• Ensure all provided content does not infringe third-party rights
• Make payments according to agreed terms

Payment Terms

Payment terms will be specified in your service agreement. General terms include:

• Invoices are due within 30 days unless otherwise specified
• Late payments may incur interest charges
• We reserve the right to suspend services for non-payment
• Refunds are handled on a case-by-case basis per your service agreement

Confidentiality

We maintain strict confidentiality of all client information. We will not disclose your confidential business information to third parties without your consent, except as required by law or as necessary to provide our services (such as sharing with approved subcontractors bound by confidentiality agreements).

Limitation of Liability

To the maximum extent permitted by law:

• Our website and services are provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount paid for the specific services giving rise to the claim
• We are not responsible for results that depend on factors outside our control

Marketing results can vary based on market conditions, competition, economic factors, and other variables. We do not guarantee specific outcomes or results from our services.

Indemnification

You agree to indemnify and hold harmless UNWRITTEN Agency, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our website, violation of these Terms, or infringement of any third-party rights.

Termination

We reserve the right to terminate or suspend your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in Harris County, Texas.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last updated" date. Your continued use of our website after changes take effect constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.